In the aftermath of the flooding, if you have already received a decision from FEMA on your reimbursements or if you receive one and disagree with the decision made, here are your options:

1. Read the letter carefully to find out why the decision was made

Do you need to provide additional information?...

• Insurance determination letter
• Proof of occupancy or ownership
• Proof of ID
• Applicant’s signature

Common reasons for the initial decision:

• The damage was to a secondary home or a rental property, not a primary residence
• Someone else in the household applied and received assistance
• Disaster-related losses could not be verified
• Insurance covered all losses

2. Contact FEMA for help with filing an appeal or any questions

• Call 1.800.621.3362 (711 or Video Relay Service available) or 1.800.462.7585 (TTY)
• Visit a Disaster Recovery Center

3. File a written appeal

Explain why you think the decision was not correct

• Provide supporting information and documents.
• Include your FEMA registration number on all documents.
• Sign the letter.

Mail or fax your appeal within 60 days of the decision letter date, or drop it off at a Disaster Recovery Center.